Radar On - Antenna Up: The Ritz Carlton Method of Fulfilling Unexpressed Wishes and Needs

Sat. September 20| 8:30 AM - 10:30 AM | 701-V

This is where the real excitement of The Ritz-Carlton culture comes to life. There is no greater experience in service delivery than to surprise and delight a customer and this program shows how Ritz-Carlton Ladies and Gentlemen take service excellence to the highest levels every day. Designed for all levels of staff in your organization, "Radar On-Antenna Up" focuses on the important elements and subtle nuances of delivering excellent customer service in a consistent manner. Topics will include: • Ritz-Carlton Service Principles Leading to Emotional Connections • The Importance of a Written Service Strategy • Gold Medal vs. Silver Medal…the Difference is Radar On-Antenna Up • The Power of Surprise and Delight

Track: Business Solutions


Joseph Quitoni
Corporate Director, Culture Transformation at The Ritz-Carlton Leadership Center