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Sat. September 20| 8:30 AM - 10:30 AM | 701-V
This is where the real excitement of The Ritz-Carlton culture comes to life. There is no greater experience in service delivery than to surprise and delight a customer and this program shows how Ritz-Carlton Ladies and Gentlemen
take service excellence to the highest levels every day. Designed for all levels of staff in your organization, "Radar On-Antenna Up" focuses on the important elements and subtle nuances of delivering excellent customer service in a
Topics will include:
• Ritz-Carlton Service Principles Leading to Emotional Connections
• The Importance of a Written Service Strategy
• Gold Medal vs. Silver Medal…the Difference is Radar On-Antenna Up
• The Power of Surprise and Delight
Track: Business Solutions
International Vision Expo & Conference West is the world's most inclusive ophthalmic conference and expo. Discover comprehensive education covering the full spectrum of medical, diagnostic, lab and practice management skills and the latest trends in eyewear fashion.
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